Opensend vs Customers.ai
Customers.ai floods your lists with unsafe IDs, inflated matches, and misfiring flows. Opensend delivers clean, compliant identity data, so your retargeting is safer, sharper, and actually drives revenue.
Clean, compliant identity graph that blocks bots, traps, .gov and GDPR-restricted traffic
Passes unsafe and regulated emails that risk deliverabilityPrecise, consistent cross-device identity
Inflated counts from bots, spamtrap emails, recycled identitiesLow across Connect + Reconnect2x+ higher spam/unsub from CAI SyncSmart logic prevents misfiresSends multiple welcome emails in minutes; discounts to long-term customersClean, honest, verifiableOverattribution + retroactive taggingNoneMonthly platform feeFreeAdditional feesYesNoMonth-to-monthAnnual commitmentFull-access 2-week trial
Limited trial
Clean, compliant data
Customers.ai often passes bot emails, spamtrap addresses, and unsafe domains into your ESP, creating deliverability risk and broken journeys. Opensend maintains a clean identity graph to keep your sends safe.
Accurate identity and trigger logic
Opensend resolves identities with precision and prevents misfires. CAI has triggered duplicate welcome emails, discounts to existing customers, and incorrect flows.
Transparent pricing
No platform fees, no ad integration fees, and rollover credits every month. Opensend is built for operators, not for padded invoices.
The hidden risks of legacy identity graphs
Customers.ai relies on probabilistic and poorly maintained identity data that can damage your deliverability, distort your metrics, and confuse your customers.
Data quality issues
Bot emails, spamtraps, and .gov domains frequently appear in CAI Sync output, putting your sender reputation at risk.
Broken journeys
Customers receive multiple welcome emails within minutes or discount codes despite being long-time subscribers.
Inflated attribution
CAI over-tags identities and claims retroactive wins, making performance appear stronger than it is.
The complete identity stack
Boosts revenue by capturing, re-engaging, and retaining high-value shoppers.
Personas
AI-built customer groups with real demographic + behavioral insights.
Customers.ai stops at raw IDs, Opensend's Personas shows you who your buyers are and how to convert more of them.
Connect
Identify high-intent visitors and sync clean, marketable emails to Klaviyo, Meta, and Google Ads.
Customers.ai often passes bots/unsafe domains and charges extra fees, Opensend's Connect doesn't.
Reconnect
Trigger smarter abandonment and re-engagement flows across devices.
Customers.ai Signal over-attributes, Opensend's Reconnect drives real lift with accurate identity matching.
Revive
Recover unreachable customers by replacing dead emails with fresh, active ones.
Customers.ai has no email-refresh layer, Opensend's Revive restores reach and protects deliverability.
“We tried other platforms similar to Opensend, but nothing compared to what Opensend had done for our business. Within the first 30 days of using Opensend, we've generated $107k in revenue with an average of 60.32% open rate and 15.21% click rate. If you're seeking a game-changing investment to propel your business and lead generation strategy forward, Opensend comes highly recommended!”
